Acquisition of personal information.

When we receive personal information from customers, we will clearly indicate in advance the purpose of using that personal information (hereinafter referred to as purpose of use). However, in the following cases, we may omit the presentation of the purpose of use.

1. When we receive personal information by making enquiries via our website, telephone, fax, or e-mail etc.
2. When we receive personal information by exchanging business cards, etc.

Scope of personal information

When we receive personal information from customers, we usually include the following:

1. Customer’s name place of work, contact information (in the case of reservation by e-mail such as telephone, fax, e-mail address etc.….)
2. Personal information of the guest who applied if the guest who is staying at the hotel is different from the guest who applied.

Purpose of use of personal information.

The hotel will use the personal information provided by customers within the scope of the following purposes:

1. To make reservations by phone or e-mail and to register customers at check-in.
2. To provide services such as e-mail delivery, events, and campaign announcements.
3. To contact customers

To get in touch with you in the case of asking questions about other information for the purpose improving the provision of services to the customers, etc. In that case, we will clarify the purpose in advance.

Disclosure of personal information to third parties.

The hotel will not disclose personal information provided by customers to any third party except in the following cases:

1. With your consent.
2. When disclosure is requested by the relevant organization by law.
3. In the case of disclosure in a state where the customer’s individual cannot be identified among the above.

Joint use of personal data.

The hotel may disclose customer’s personal information to subcontractors to the extent necessary. Disclosure of subcontractors, etc., refers to informing the company that entrusted the delivery service such as “accommodation reservation” business, customer’s lost items, deliveries, etc., with the customer’s name and address. 

About the safety management of personal information.

Regarding the management of customer’s personal information, the hotel appoints a person responsible for management and manages it appropriately. We will strive to prevent the leakage of personal information to the outside world.

Protection of personal information at links from the hotel.

The hotel cannot be held responsible for ensuring the safety of personal information on third-party websites linked from the hotel. Regarding the protection and management of personal information at each linked destination, please check the privacy policy etc. at linked destination yourself.

Changes to this policy.

If there is a change in the acquisition, scope, purpose of use, etc. of your personal information, we will post it on the website and inform you of the latest information.